Frequently Asked Questions

Everything you need to know about shopping with Hailey’s

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How can I track my fashion order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Hailey’s tags still attached.

How do I ensure I choose the right size?

Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Hailey’s, we are committed to ethical fashion. Over 60% of our current collection is made from organic or recycled materials, and we work exclusively with fair-trade certified factories.